What are Statutory Rights ?
Statutory Rights are consumers rights relating to the Supply and Sale of Goods Act 1979, and in particular, Sections 12 to 15 of that Act.
Those rights are implied terms in any consumer contract that when you purchase goods:
- The description has to be accurate
- The goods have to be of satisfactory quality
- The goods have to be fit for purpose
Can a shop contract out of Statutory Rights ?
No, they can not do so for 2 good reasons:
- The Unfair Contract Terms Act 1977 will likely interpret certain clauses imposed upon a consumer, void for their unfairness such as no refunds, or no receipt, no exchange, or refunds only with receipt provided goods returned in original packaging untampered;
- It is a criminal offence not to state on a Returns Policy, or elsewhere, the words ‘This does not affect your Statutory Rights’.
Can a shop dictate an unreasonable Returns Policy, anyway ?
Yes. A shop can say what it wants in its returns policy, provided such statements are not unreasonable, and so long as the wording is followed by the statement: ‘This does not affect your Statutory Rights’.
Summary:
The Consumer Transactions (Restrictions on Statements) Order 1976 makes it a criminal offence to use a void clause in a consumer sale of goods agreement. There really is no excuse for trying the old “we don’t do refunds” trick now.
In short, the Sale of Goods Act 1979 combined with the Unfair Contract Terms Act 1977 gives consumer rights to return goods for a full refund if those goods are faulty. This right cannot be taken away by purported terms in any sales contract, but they will disappear if the buyer delays too long before returning the product, or alters it in a substantial fashion. It is therefore best all ’round if faulty goods are returned promptly.
What to do if a shop owner does not give you a refund and does not state anywhere in its Returns Policy that your Statutory Rights are not effected ?
You should in the first instance contact your local Trading Standards Office and report your findings. You should contact Darlingtons Solicitors who may be able to help. You may qualify for Legal Aid, but Darlingtons do not hold a Public Funding Franchise.
The writer, David Rosen, is a Solicitor-Advocate, Partner and Head of Litigation at Darlingtons Solicitors. The writer is a member of the London Solicitors’ Litigation Association, and a visiting Associate Professor of Law at Brunel University.






